Entry Level
Customer Service/ Sales Advisors
Arco

Salary: £17K plus 6% bonus, competitive pension and flexible benefits

Closing Date: Monday, 16 April 2018

For more information, click here.

We want our customers to have an easy and effortless experience and so we are proud to be investing in a new Customer Engagement Centre based in the centre of Hull. We are looking for Inbound Sales Advisors and Customer Service Advisors who can deliver an outstanding customer experience by taking ownership and effectively managing our customer requests and queries to completion. In either role, you will be responsible for handing calls and managing other customer interactions. Your proven track record of outstanding customer service combined with commercial awareness will make you our type of person! You will be able to demonstrate IT proficiency to utilise our internal Customer Relationship Manager and SAP systems. 

More specifically, the Customer Service Advisor role also involves:
• Resolution of customer queries at first contact where possible, to provide an excellent and easy customer experience
• Handling inbound calls, emails, live chat and social media queries in line with SLAs
• Identify and capture root cause outcomes in order to resolve and prevent customer dissatisfaction
• Assisting with the production of reports, pricing, in line with business guidelines, and any other information requested by customers
• Use own judgement to ensure first contact resolution, engaging cross functionally to provide excellent customer service

More specifically, the Inbound Sales Advisor role also involves:
• Handling inbound customer sales queries, orders and quotations related activities across multiple channels
• Actively upsell, cross and switch selling whilst promoting online self-serve channel
• Achieve daily and monthly inbound customer dial and conversion targets
• Support and participate with Arco sales promotions and ensure all leads are acted upon within SLAs determined
• Use own judgement to ensure first contact resolution, engaging cross functionally to provide excellent customer service

Our comprehensive benefits package includes:
• access to ‘perks @ arco’ flexible benefits gateway
• a computer scheme with great offers including Apple Macbook Pro, iMac and printers
• child-care vouchers 
• continuous professional learning and development
• holiday purchase scheme
• a bike scheme, through our network of dealers

Arco is the UK’s leading safety company, with a core purpose to keep people safe at work. We distribute over 170,000 world-class quality assured products and training providing expert advice, helping to shape the safety world and make work a safer place. With a heritage spanning four generations, family values are important to us. We have been awarded the title of ‘Superbrand’ by the annual initiative to identify and celebrate the UK’s strongest consumer and business to business brands in Britain.

This is a full-time position, and will cover 37.5 hours per week over Monday to Friday 

Please note that by applying you are making an application to both roles. Any preference can be requested during the assessment process. Assessments will be held mid-late April.

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