Role Overview

The Assistant Contracts Manager will work in support of the Estates Manager, to manage and deliver property and facilities management contractual obligations for a range of clients. The role requires a highly organised and methodical individual to carry out a range of regular systematic reporting tasks, whilst also having the ability to manage contractors and liaise with clients in both formal and informal situations. The role requires the successful individual to travel between sites on a regular basis.

Hours
Monday to Friday, 8.30am – 5.00pm , 37.5 hours per week

Role Responsibilities
The successful candidate will be responsible for the following main duties:

Contracts Management & Reporting

• Full understanding of the LIFT Management Service Agreement and Lease Plus Agreement contracts
• A good understanding of the Centre Management contract and soft FM providers

• Monitoring and ensuring contractual obligations are met and exceeded
• Oversee and understand the Lifecycle, PPM and reactive maintenance for the estate
• Preparing and issuing monthly contract monitoring reports to the client
• Arranging and minuting monthly contract monitoring meetings with the client
• Support of preparation of Board reports to client Board
• Monitoring contractor performance via a range of methods such as key performance indicators, building inspections, supporting regular contractor reviews
• Obtaining customer feedback, reviewing, taking action as appropriate and reporting back to clients
• Associated administration and finance tasks, such as processing of invoices
• Supporting the Centre Management team when required
• Soft and Hard FM enquiry monitoring and resolution
• Provide project support to the Ops and wider Shared Agenda team

Customer Relationships

• Building and maintaining positive working relationships with clients and contractors
• Working with complex range of public sector clients in a changing environment
• Maximising service provided by contractors