Salary: £124.80 per week
Closing Date: Friday, 13 April 2018
To undertake telephone customer survey as required by Ongo Customer Support Centre. To deliver the highest standards of customer care with enthusiasm and professionalism, always workings to resolve customer queries at that initial point of contact (Right first time). To record feedback using ICT and bespoke software.
Overall Purpose of Job
To undertake a range of customer satisfaction surveys, accurately capturing customer feedback and comments about Ongo service delivery.
Providing lunchtime reception cover greeting and signposting customers and visitors to Ongo to the appropriate person.
Working with a range on bespoke computer systems to undertake customer satisfaction surveys in relation to a wide range of Ongo services including customer service, repairs, investment, letting’s and anti social behaviour.
Capturing accurate information from customers within surveys ensuring all customer comments positive and negative are recorded on surveys.
To refer any instances of service request or enquiry to the customer service team in accordance with procedures.
Creativity & Innovation
Contacts & Relationships
Decision Making - Discretion
What decisions will the employee need to make in the job, and how much of the company will their decisions affect? What rules, procedures and guidance, if any, will they have to follow?
Decision Making - Consequences
What is the impact of the decisions the employee makes, and who or what will their decisions affect?
Responsibility for Resources
Will occasionally have to deal with potentially difficult customers in challenging situations over the telephone or face to face, where support will be provided.
Health & Safety
Operative – To be aware of risks to personal safety, other employees, customers, company property and company reputation and to highlight such risks to managers immediately.
Manager/Director – To be aware of risks to personal safety, other employees, customers, company property and company reputation and to promote a culture of risk mitigation in the planning and execution of all tasks.