As part of our continued growth, we’re looking to expand our Client Services team with the addition of an account manager.
To be a part of our gold-service Client Services team, you need to be driven, sharp, ambitious and self-motivated.
You’ll be focussed on delivering exceptional service to our new and existing clients. But like all roles at Pace, the “day job” is extremely varied.
Your working style will be immersive and straight-talking, with your client needs and objectives at the forefront of everything you do. And as this role requires a high degree of contact with clients old and new, you must be an exceptional communicator and a methodical organiser with a vibrant, energetic personality. Previous agency experience is desirable.
As a member of the client services team at Pace, your role is to primarily deliver creative marketing and comms support to our clients, but each day will be driven by the varying needs and priorities of your clients. In summary, you’ll be responsible for:
Managing the end-to-end campaign process across the full mix
Delivering exceptional customer service and communication between internal teams and clients
Responding to client briefs and managing proposals from pitch to implementation, ensuring we’re adding expertise and value along the way
Liaise with the internal Pace teams to plan and coordinate client deliverables on time and within budget
Keeping abreast of the Pace works schedule to ensure client expectations are managed
Project planning, status reporting and campaign reviews