Closing Date: Tuesday, 5 June 2018
The Resolver Group is part of the Operations function and supports the Customer Support and Service Delivery Teams in providing fast, efficient and effective Project and Support services to customers across APD’s CORTEX, SmartContact, ASPIRE, ARTEMIS and CONNECT product range
The Operations function is committed to the following Service Management Policy:-
We plan to deliver a high level of customer service and satisfaction through effective and cost efficient project, support and maintenance, and training services in a manner that delivers the optimum operational availability, resilience, and is capable of achieving ISO 20000.
This policy applies to all APD Communications personnel, contractors and third party suppliers that deliver products and services for all our customers.
The purpose of this role is to assist in the achievement of the Service Management Policy via the provision of first class technical support and advice to the Customer Support and Service Delivery teams, to ensure customer issues in both the project and support phases, are resolved within the required timeframes.