2 x Permanent Posts and 1 x Fixed Term Post (up to 2 February 2021)
These posts will help to deliver projects that support the development of the service and to support the Operational Manager with the delivery of larger projects.
When necessary the post holders will also deputise for team leaders. You will need the ability to link between operations and service development to ensure that changes in legislation and guidance are responded to and that staff development needs are identified.
The ideal candidate should have excellent project and organisational skills, be able to communicate to all audiences as well as practical experience and an in depth knowledge of relevant legislation, IT systems and an understanding of financial reconciliations and audit practices.
- To investigate and resolve reconciliation discrepancies and anomalies
- To be a link between Customer Relations, Debt Management, Service Improvement teams to ensure that changes in legislation and guidance are adhered to and that staff development needs are identified by the way of independent regular quality and accuracy checks
- To quality check work of Customer Relations and Debt Management teams
We offer agile working within this service area, flexi time and compressed working.