Closing Date: Sunday, 1 July 2018
Customer Support is part of the Operations function and delivers support and maintenance to APD’s external customers (purchasers of APD’s CORTEX, SmartContact, ASPIRE, ARTEMIS and CONNECT product ranges).
The Operations function is committed to the following Service Management Policy:-
We plan to deliver a high level of customer service and satisfaction through effective and cost efficient project, support and maintenance, and training services in a manner that delivers the optimum operational availability, resilience, and is capable of achieving ISO 20000.
This policy applies to all APD Communications personnel, contractors and third party suppliers that deliver products and services for all our customers.
The purpose of this role is to assist in the achievement of the Service Management Policy via the provision of first class and customer focused technical advice, fault resolution and support to customers in line with the appropriate Service Level Agreements.
This position reports directly to the Support Manager.