Mid Level
Senior IT Services Analyst
Spencer Group

Salary: Competitive

Closing Date: Friday, 13 October 2017

For more information, click here.

You will be required to work in a professional manner following team standards and incorporating ITIL methodologies where applicable in order to improve the efficiency and effectiveness of the IT Support Service.


  • Respond to day-to-day queries and requests from management and customers verbally or through the helpdesk application for support on personal computers (operating systems and applications), network infrastructure, peripheral equipment and central servers.
  • Escalate those queries and problems that cannot be solved and proactively managing the incident resolution process; with external parties where appropriate.
  • Help maintain inventory of Hardware and Software including configuration management.
  • To adhere to the team’s standards and processes and to implement Continual Service Improvement to help achieve constant enhancements to quantity and quality of output.
  • There may be a requirement to travel to remote sites which could involve long days or overnight stays.
  • Any other tasks or duties commensurate with the objectives and remuneration of the post.

Person Specification: 

  • Detailed understanding of computer operating systems, peripherals and application packages.
  • Ability to communicate with staff at all levels in a positive and friendly manner both verbally and in writing.
  • Ability to read technical documentation and implement solutions (e.g. Microsoft TechNet).
  • Ability to research problems using a variety of sources (internet / books & documentation / user groups / contacts) and implement solutions
  • Ability to manage own time to ensure deadlines and SLA targets are met.
  • Logical approach to problem solving
  • Ability to prepare written documentation of a technical nature.
  • Ability to work on own initiative when out on site.
  • Mentoring & training of junior staff
  • Ability to attend site, including overnight stops, at short notice.

Qualifications and Experience: 

  • Experience of working in a similar busy support environment position
  • Experience of managing workload according to predefined priorities and SLA’s.
  • Experience of helping users with computer related problems
  • Experience of diverse environments
  • Experience of ITIL methodologies and best practice
  • Experience of geographically widespread, site based support and implementation
  • Minimum of 3 GCSE grades (or equivalent) at A-C level, including Maths and English
  • A relevant IT accreditation or qualification at GCSE level or above.
  • Full UK Driving Licence is essential.
  • Computer related qualification at degree or HNC level would be beneficial but not essential.

How to apply - Send a covering letter & up to date CV to recruitment@cspencerltd.co.uk

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